Frequently Asked Questions

How do I setup an email account? (Example: Office - Outlook 2010)
Last Updated 8 months ago

Step 1:

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Step 2:

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Step 3:

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Step 4:

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Step 5:

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Step 6:

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Step 7: Click on either the "Test Account Settings", or "Next" button...

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If you get the following error messages the account details that you entered is wrong. Confirm the email account details with your host (internet / website / email service provider).

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When clicking on "More Settings" you can change the authentication settings if required or change the ports for in- and outgoing mail servers as provided to you:

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Authentication settings (Sometimes you need to just tick the "My outgoing server (SMTP) requires authentication" without having to fill in the username and password, otherwise it should be provided to you:

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Port Settings (Default incoming port is 110 and the outgoing 25):

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After clicking on the "Ok" button and then clicking on "Test Account Settings" again or clicking on the "Next" button, you should get 'two green correct ticks', one for incoming and one for outgoing settings that is correct. This also provides a way to trace where the problem may be and which settings may be incorrect.

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When all the settings are correct you should get the following screen:

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